Upgrading TAS 5.19 to 5.21 – Guide for Consultants

What a consultant does when upgrading a customer instance from 5.19 to 5.21 : checking template code in the Service Console and reviewing the changes that may affect the customer. Installation, datab…

Upgrading TAS 5.19 to 5.21 – Guide for DevOps

Technical procedure for upgrading a customer instance from 5.19 to 5.21 for DevOps and administrators: preparation, the upgrade procedure, infrastructure changes and rollback. Template code, calculat…

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