Usage Statistics

Usage statistics show how TAS is used, month by month: the number of active users, templates and headers, how many cases were created and how many tasks were completed. They are useful for an overview of the scope of the deployment and for licensing purposes. The page is available to administrators. To open it, go to the Administration menu and click the Usage statistics tile in the Monitoring and maintenance category.

No.ElementPurpose
1CloseReturns you to the Administration menu.
2FilterOpens a detailed filter for the displayed table.
3View treeSelects the view: Usage statistics, Completed tasks, Usage statistics by header, Usage statistics by org. unit and Usage statistics by user. The selected view is highlighted.
4YearFilter by year. Enter the full year, for example 2026.
5MonthFilter by month number, for example 10 for October.
6TypeSelects one indicator from the list.
7ValueValue of the indicator for the given month.
8PagingArrows for moving between table pages, and the number of records.
9ExportThe AutoFit button (adjusts column widths), and the Excel and csv buttons for downloading the table.

By default, the tables are sorted from the most recent month. You can change the sorting by clicking the arrows in the column header.

Where the numbers come from

The statistics are gathered by the Gather usage statistics cron every night at 1:30. It stores the values for the current month and overwrites them with fresh values every day. In addition, on the first day of each month it calculates the final values for the previous month for indicators that count work (completed tasks, created cases and similar). State indicators (the number of active users, templates, headers and paired mobile devices) therefore show the state as of the last day of a closed month.

Users listed in the featureFlag.statisticsIgnoredUsers configuration key are not included in the statistics. By default, this is the user with ID 1, i.e. the system account. The exception is Number of created cases, which counts all cases regardless of their owner.

The current month changes
Values for the current month are recalculated every night. Final figures for a month are only available after the first day of the following month.

Usage statistics

A summary table of all indicators by month. Columns Year, Month, Type and Value.

TypeWhat it counts
Number of active usersUsers with the active status.
Number of active processesActive process templates.
Number of active headersEnabled template headers.
Number of active users who can start a processActive users who have the right to create a case from at least one active template. A user with the administrator system role (−1) or −2 is always counted if at least one active template exists.
Number of users who solved at least one taskUsers who completed at least one regular task in the given month.
Number of solvers who solved a task or can start a processThe union of the two previous groups: users who completed a task in the month or can create a case. It is not gathered separately; TAS composes it when the table is displayed.
Number of paired mobile app usersUsers who have at least one paired mobile device.
Number of automatically generated formsForms generated by the TAS Forms service, based on its billing data. If TAS Forms is not set up, the value is 0.
Number of tasks completed by usersRegular tasks completed by users in the given month.
Number of created casesCases created in the given month.

Task indicators only include regular tasks, not events or technical template steps.

Completed tasks

A list of individual completed tasks with the year and month of completion. Columns Year, Month, Template, Header, Task and Solver (display name of the user who completed the task). Click the Task button or double-click a row to open the task detail. The list contains the names of real solvers, so it is not shown here.

Usage statistics by header

The number of cases created in each month, broken down by template header. Columns Year, Month, Header and Number of started cases. Cases owned by an ignored user are not included in the count.

No.ElementPurpose
1Selected viewUsage statistics by header.
2HeaderHeader name. You can type part of the name into the field below the column header to filter the table.
3Number of started casesHow many cases with this header were created in the given month.

Usage statistics by org. unit

The number of tasks completed in each month, broken down by the solver's organizational unit. Columns Year, Month, Org. unit name and Number of completed tasks. If the solver belongs to multiple units, the task is counted for each of them.

Usage statistics by user

The number of tasks each user completed in each month. Columns Year, Month, E-mail, User name (display name), Org. unit name and Number of completed tasks. The view contains users' personal data, so it is not shown here.

How to find the number of active users for a specific month

  1. In the tree, select Usage statistics.
  2. Type the year in the Year column and the month number in the Month column.
  3. In the Type column, select Number of active users.
  4. To export, click Excel or csv at the bottom.

Related: Crons, Configuration, Administration menu

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