Maintenance

Maintenance mode prevents regular users from working in TAS, for example during an upgrade or a database intervention. You can turn maintenance on immediately, or schedule it for a specific time, and users are notified in advance. As an administrator, open the settings in the Administration menu using the Maintenance tile in the Monitoring and Maintenance category. The tile does not open a new page but a dialog.

No.ElementPurpose
1OffMaintenance is not running and is not scheduled. Users work normally.
2ActivateTurns maintenance on immediately after saving, with no end. It lasts until you turn it off with the Off option.
3ScheduleMaintenance runs within the specified time range. When selected, fields for the start and end are displayed.
4SaveSaves the settings. It is enabled only when you have changed something.
5CloseCloses the dialog without saving. The cross in the header does the same.

When the dialog opens, the current state is preselected: Off, Activate (maintenance is running with no time specified), or Schedule (maintenance has a start or end specified).

Scheduling maintenance

FieldPurpose
Start date, TimeWhen maintenance starts. Required.
End date, TimeWhen maintenance ends. Required. After this time, maintenance turns off automatically.

Below the fields there is a reminder: The start and end will be shown to users once maintenance is activated.

How to schedule maintenance

  1. In the Administration menu, click the Maintenance tile.
  2. Select Schedule.
  3. Fill in the start date and time and the end date and time.
  4. Click Save.

What maintenance does to users

WhenWhat users see
After schedulingA Scheduled maintenance item with the from–to period in notifications (the bell in the header) and in the Alerts widget on the dashboard.
10 minutes before the startA warning with the start time, for example “Scheduled system maintenance will start at 22:00. Please save your work.”
During maintenanceThe whole screen is covered by a “Scheduled maintenance in progress” page showing the expected end of maintenance, if specified. The application rejects all requests from regular users with a response that maintenance is in progress, so they cannot work. Anyone who tries to log out gets the message Scheduled maintenance in progress, please try again later.
After it endsIf an end is specified, maintenance turns off automatically and the maintenance page disappears for users. The same happens after turning it off with the Off option.

What the administrator sees

An administrator (administrator or super administrator role) can continue working during maintenance, for example to verify an upgrade. While maintenance is on or scheduled, they see a Maintenance mode badge in the application header. For scheduled maintenance, the badge appears right after saving, even before maintenance starts.

Don't forget to turn maintenance off
Maintenance turned on with the Activate option has no end and does not stop on its own. Until you turn it off with the Off option and save, regular users cannot use TAS.

Related: Administration menu, System Status, Scheduled Tasks

Processing Queues

Administration Menu
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