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Case - event

Events are closely tied to cases and are configured within process templates. They provide a way to control the flow of a case or process based on specific triggers. You can use events to either interrupt or continue a process in different ways depending on the situation.

How to initiate event

  1. Find the case on which you want event to be performed
  2. Go to Event / or more options on list of cases
  3. Choose the Event you want to perform

Some common uses of events include:

  1. Canceling a Case: An event can be configured to cancel an entire case. For instance, if certain conditions are met, the event will terminate the case early, preventing any further actions or tasks from being executed.
  2. Changing the Initial Request: Events can be used to modify or update the initial request or data within a case. For example, an event can adjust the values or status of a case based on new information or changes that occur during the workflow.
  3. Bypassing Scheduled Tasks: You can configure an event to skip or override scheduled tasks. For example, if a task is scheduled to occur at a later time but certain conditions are met earlier, the event can trigger the task immediately, without waiting for the scheduled time.

These event-driven actions allow for dynamic control over the process flow, making it more flexible and responsive to real-time changes and needs.

Anna Gernát Updated by Anna Gernát

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